Frequently Asked Questions (FAQs)

How do I get an accurate ring size?
How long do your rings take to make?
Can you do personal engravings on rings?
What does the engraved Stonebrook logo look like?
What does the material mark look like?
Do you offer a Warranty?
Is your Acid Wash Damascus Steel Black?
What is your Return Policy?
What is your resizing policy?
Do you have a Payment Plan?
How are your rings shipped?

How do I get an accurate ring size?

We have found that the majority of all ring exchanges are in the first 90 days and are mostly due to the initial ring being too big. Most of our designs are produced with a unique, incredibly comfortable comfort fit inside the ring. If you are not used to wearing a ring, then it is likely everything will feel too tight to start out. However, getting the ring too loose will cause it to catch on something or possibly fall off and become lost. Because of this, we ask you to size your finger by the "Bend and Twist" method. Once you have a ring sizer over your knuckle, you should have a bit of "resistance" in taking it off. When taking a ring off you should bend your knuckle slightly and twist it. If you try to pull it straight back over your knuckle, it will catch the skin and not give an accurate size.

Because we cannot size you personally, we will make the ring in the size you provide to us. It is the customer’s responsibility to be certain of size before ordering. Please double check the options that you have selected on your ring before placing your order.

We do not recommend the use of online printable ring sizers. The safest option is to order a set of our sizers or if you don’t have time to wait for a set of our sizers have your size checked at a reputable jewelry store or local jeweler. Our sizers cover US sizes 3 - 13, including half sizes. Please keep in mind that all of our rings come standard with comfort fit. There is always the possibility of slight sizing discrepancies from jeweler to jeweler. We use United States/Canada Size as our sizing scale. Our sizing is set to International Organization for Standardization (ISO).

To order a set of our sizers simply select ‘Send me a Ring Sizer Kit First’ as the size on your ring or check the ‘Send Me A Sizing Kit’ on the product page. After your order is placed the sizers will be shipped out the following business day. Once you receive the sizers and know your size you can email us at contact@stonebrookjewelry.com to let us know what size is needed and we will start making your ring. Please note, most of our rings are completed within 3 weeks from the time we know your ring size; however, as we make every ring to order, some of our rings can take up to 4 weeks. If you order the ring as a rush, the soonest it can be completed is 2 weeks from the date you let us know what size is needed.

We are also familiar with International and Foreign sizing. If you need help converting your sizes to US sizing, please contact us for instruction.

How long do your rings take to make?

Most of rings are completed within 3 weeks; however, as we make every ring to order, some of our rings can take up to 4 weeks. If you need the ring sooner, we do offer a RUSH service option for $50. If you choose the Rush service, please enter the date that you need the ring by in the order notes.

Can you do personal engravings on rings?

Most of our rings come with the Stonebrook Jewelry logo inside the ring as well as the material mark. In addition to these, we can also add a personal engraving to the inside of your ring for $30 extra. You can choose from a variety of fonts. See the available fonts here: http://stonebrookjewelry.com/pages/fonts

You can choose your engraving options on the cart page. We reserve the right to reject any custom engraving text that uses offensive or discriminatory language. In the event that we cannot engrave your custom text, we will refund you for your engraving.

Here is an example of a titanium ring with a custom engraving:

Custom Engraving

What does the engraved Stonebrook logo look like?

Here is an example of a Damascus steel ring with our logo and the material mark engraved:

Stonebrook Logo Engraving

What does the material mark look like?

Here is an example of a black zirconium and 14k gold ring with just the material mark:

Material Mark

Do you offer a Warranty?

Each ring is Custom Made to the specifications that you provide to us. We guarantee your ring to be the ring that you ordered, and free from any defects. If there is a problem with your ring upon delivery, please let us know as soon as possible so that we can replace it for you. We don’t rest until you are happy with your purchase!

Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing, we will service it free of charge for the life of the ring.

Is your Acid Wash Damascus Steel Black?

Although some of the photos of our Acid Wash Damascus Steel may make the rings appear to be black, they are in fact charcoal grey, not black. Please note that all monitors are different, and will display colors differently.

What is your Return Policy? 

If you decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue you one of two options:

  1. An in-store gift card credit for the full amount of your ring(s), minus any original shipping charges or rush charges (a refund cannot be issued for any remaining balance on the gift card, but the gift card never expires)
  2. A refund back to the original payment method minus a 25% restocking fee.

If there is an error on your order, we will remake the ring for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the Refund policies, but rather entitle them to a remake to the correct product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The exchange/return policy only applies to the original ring, exchanged rings cannot be returned or exchanged again. If you need to return your ring, please contact us via the contact page or email us at contact@stonebrookjewelry.com for return instructions.

What is your resizing policy?

If you need to change the size of your ring after you have received it, there is a Size Exchange Fee of 10% of the current retail price of the order, within 30 days of delivery. For any size exchange after 30 days, the fee is 25% of the current retail price. Buyer is responsible for return shipping, and the shipping for the newly sized ring. If you need to do a Size Exchange, please contact us via the contact page or email us at contact@stonebrookjewelry.com for exchange instructions.

Once the original ring is returned and fees are paid, we will then make and ship a new ring. We will only exchange the ring once for the 10% fee. Any Size Exchanges following that will be the 25% fee.

Do you have a Payment Plan?

We use Klarna for our Payment Plan. Klarna offers two different ways to finance your ring. You can either:

  • Split your ring into 4 interest-free card payments. The first payment is collected when the order is shipped. The remaining three are automatically collected every two weeks. No credit check and no fees unless your scheduled payment fails. There's also no impact on your credit score.

  • Finance your ring over a longer period of time with a minimum monthly payment and a low interest rate.

To buy using Klarna, simply choose 'Slice it. Pay over time with Klarna' as your payment method during checkout. Currently Klarna is only available to US customers. You can learn more about Klarna here.

The other option is to use PayPal Credit! PayPal will let you pay up front and you pay them back over time. You will have to sign up for PayPal Credit if you don't already have it. You can do that here.

How are your rings shipped?

Our standard United States Shipping method is UPS. Shipments average 3-5 business days depending on location, from Utah. Express Shipping is available as an upgrade option during checkout. All United States Rush Orders get Express Shipping as part of the Rush Processing fee. All of our orders are shipped with insurance.

For International customers the shipping method varies by destination. If you have a preferred shipping method, you may need to pay additional shipping costs. All International Rush Orders will also need to pay for additional International Shipping.

We charge a flat fee for shipping & handling for the first item and NO additional charges for combined items. For International orders, your parcel may take 6-15 business days to arrive. In some cases, it may take longer due to delays in customs. Customer is responsible for all taxes & duties.