Frequently Asked Questions
How long do your rings take to make?
As we make every ring to order, they can take up to as much as 4 weeks to make. If you need the ring sooner, we do offer a RUSH service option for $50. If you choose the Rush service, please enter the date that you need the ring by in the order notes.
Can you do personal engravings on rings?
In addition to engraving the Stonebrook Jewelry logo inside the ring, we can also add a personal engraving to the inside of your ring for $30 extra. You can choose from a variety of fonts. See the available fonts here: http://stonebrookjewelry.com/pages/fonts You can choose your engraving options in the drop-down menus on any item listing. We reserve the right to reject any custom engraving text that uses offensive or discriminatory language. In the event that we cannot engrave your custom text, we will refund you for your engraving.
Do you offer a Warranty?
Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing, we will service it free of charge for the life of the ring.
Is your Acid Wash Damascus Steel Black?
Although some of the photos of our Acid Wash Damascus Steel may make the rings appear to be black, they are in fact charcoal grey, not black. Please note that all monitors are different, and will display colors differently.
What is your Return Policy?
Because each ring is Custom Made to the customer’s specifications, we do not accept returns for refunds. We accept Size Exchanges for the first 30 days only. There is a Size Exchange Fee of 10% of the original retail price of the order. The Exchange Fee covers the cost of the new ring. Return shipping is $10 extra for the USA and $16 International. If you need to do a Size Exchange, please contact us via the contact page or email us at firstname.lastname@example.org within 30 days for exchange instructions.
Size Exchanges can be made for the same style ring and do not allow for any changes in the ring style to be made. (Width, Inlays, Etc.) If any changes in the style are requested, the 40% fee will apply.
Once the original ring is returned and fees are paid, we will then make & ship a new ring. Exchanging a ring of greater value for the exchange fee, is not an option. We will only exchange the ring ONCE. No exceptions.
We, the seller, retain the right to refuse any exchange if we feel the policy is being abused. All representations made about this item are based upon description provided by the manufacturer of the product.
What is your resizing policy?
Because we cannot size you personally, we will make the ring in the size you provide us. It is the customer’s responsibility to be certain of size before ordering. Please DOUBLE CHECK the options that you have selected on your ring. We ARE NOT responsible for errors while ordering.
There is always the possibility of slight sizing discrepancies from jeweler to jeweler. We use United States/Canada Size as our sizing scale. Our sizing is set to International Organization for Standardization (ISO). Sizing for our comfort fit rings is digitally sized once the ring is finished and a 2nd time during our quality check, before the item(s) ship.
We do not recommend the use of online printable ring sizers. The safest option is to have your size checked at a reputable jewelry store or local jeweler. Please bear in mind that all of our rings come standard with comfort fit.
We are also familiar with International and Foreign sizing. If you need help converting your sizes to US sizing, please contact us for instruction.
Do you have a Payment Plan?
We use Affirm for our payment plan, and you can get approved and start using it immediately if you are a US resident. More about that here: https://www.affirm.com/buy-with-affirm/
The other option is to use PayPal Credit! PayPal will let you pay up front and you pay them back over time. You will have to sign up for PayPal Credit if you don't already have it. You can do that here: https://creditapply.paypal.com/apply?guid=9I4VCP0C
To sign up for Affirm, you must:
1. Be 18 years or older.
2. Provide a valid U.S. or APO/FPO/DPO home address.
3. Provide a valid U.S. mobile number and agree to receive SMS texts. The mobile phone account must be registered in your name. We cannot accept VOIP numbers at this time.
4. Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
To buy using Affirm, simply choose Affirm as your payment method during checkout.
How are your rings shipped?
Standard Shipping is FREE. There is no additional charge for combined items.
Our standard Shipping method is USPS First Class. First Class Shipments average 5-7 business days depending on location, from Utah. Priority and Express shipping are available as options during checkout for additional costs. All of our orders are shipped with insurance.
Our standard shipping method for International customers is USPS First Class International.
We charge a flat fee for shipping & handling for the first item and NO additional charges for combined items. For International orders, your parcel may take 6 to 15 business days to arrive. In some cases, it may take longer due to delays in customs. Customer is responsible for all taxes & duties. We will mark your package as a gift and ship in generic packaging.