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Policies

Lifetime Warranty and Guarantee

Each ring is custom made to the specifications that you provide to us. We guarantee your ring to be the ring that you ordered, and free from any defects. If there is a problem with your ring upon delivery, please let us know as soon as possible so that we can replace it for you. We don’t rest until you are happy with your purchase!

Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing, we will service it free of charge for the life of the ring.

Please note: Any alterations, size changes or engravings made by an outside party will void the warranty.

Production Lead Time

After payment is received and an accurate ring size is confirmed, your ring will be scheduled for production the next business day.

As we make every ring to order, they can take up to as much as 5 weeks to make.

Production time will be longer if you are sending in materials for use in making your ring.

If your order is time-sensitive, we recommend purchasing an additional $50 Rush Order upgrade, and leaving the desired delivery date in the notes of your order.

Accurate Ring Sizing

We have found that the majority of all ring exchanges are in the first 90 days and are mostly due to the initial ring being too big. Most of our designs are produced with a unique, incredibly comfortable comfort fit inside the ring. If you are not used to wearing a ring, then it is likely everything will feel too tight to start out. However, getting the ring too loose will cause it to catch on something or possibly fall off and become lost. Because of this, we ask you to size your finger by the "Bend and Twist" method. Once you have a ring sizer over your knuckle, you should have a bit of "resistance" in taking it off. When taking a ring off you should bend your knuckle slightly and twist it. If you try to pull it straight back over your knuckle, it will catch the skin and not give an accurate size.

Because we cannot size you personally, we will make the ring in the size you provide to us. It is the customer’s responsibility to be certain of size before ordering. Please double check the options that you have selected on your ring before placing your order.

We do not recommend the use of online printable ring sizers. The safest option is to order a set of our sizers or if you don’t have time to wait for a set of our sizers have your size checked at a reputable jewelry store or local jeweler. Please keep in mind that all of our rings come standard with comfort fit. There is always the possibility of slight sizing discrepancies from jeweler to jeweler. We use United States/Canada Size as our sizing scale. Our sizing is set to International Organization for Standardization (ISO).

To order a set of our sizers simply select ‘Send me a Ring Sizer Kit First’ as the size on your ring or check the ‘Send Me A Sizing Kit’ on the product page. After your order is placed the sizers will be shipped out the following business day. Once you receive the sizers and know your size you can email us at contact@stonebrookjewelry.com to let us know what size is needed and we will start making your ring. Please note, it can take up to 5 weeks from the time we know your ring size to make your ring. If you order the ring as a rush, the soonest it can be completed is 2 weeks from the date you let us know what size is needed.

We are also familiar with International and Foreign sizing. If you need help converting your sizes to US sizing, please contact us for instruction.

Returns/Refunds

If you decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue you one of two options:

  1. An in-store gift card credit for the full amount of your ring(s), minus any original shipping charges or rush charges (a refund cannot be issued for any remaining balance on the gift card, but the gift card never expires)
  2. A refund back to the original payment method minus a 25% restocking fee.

If there is an error on your order, we will remake the ring for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the Refund policies, but rather entitle them to a remake to the correct product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. If you need to return your ring, please contact us via the contact page or email us at contact@stonebrookjewelry.com for return instructions.

Order Modifications or Cancellations

If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. For any order cancellations after 24 hours, there will be a 25% restocking fee. If you need to modify your order, please contact us via the contact page or email us at contact@stonebrookjewelry.com.

Size Exchanges

If you need to change the size of your ring after you have received it, there is a Size Exchange Fee of 10% of the current retail price of the order, within 30 days of delivery. For any size exchange after 30 days, the fee is 25% of the current retail price. Buyer is responsible for return shipping, and the shipping for the newly sized ring. If you need to do a Size Exchange, please contact us via the contact page or email us at contact@stonebrookjewelry.com for exchange instructions.

Once the original ring is returned and fees are paid, we will then make and ship a new ring. We will only exchange the ring once for the 10% fee. Any Size Exchanges following that will be the 25% fee.

Size Exchanges can be made for the same style ring and do not allow for any changes in the ring style to be made. (Width, Inlays, Etc.) If any changes in the style are requested, the 25% fee will apply. (See Style Exchanges section below)

Style Exchanges

If you would like to change the style of your ring, and you have already passed the 14 day return period, you can still do so, but there will be a 25% remake fee for the new ring. If your new ring is more expensive than your original ring, you will be responsible to pay that difference. Buyer is responsible for return shipping, and the shipping for the new ring. If you need to do a Style Exchange, please contact us via the contact page or email us at contact@stonebrookjewelry.com for exchange instructions.

Engraving

All rings will come with the standard Stonebrook Jewelry Logo engraved on the inside of the ring. (Except for rings with Wood Sleeves and Anodizing)

We reserve the right to reject any custom engraving text that uses offensive or discriminatory language. In the event that we cannot engrave your custom text, we will refund you for your engraving.

Shipping

Our standard United States Shipping method is UPS. Shipments average 3-5 business days depending on location, from Utah. Express Shipping is available as an upgrade option during checkout. All United States Rush Orders get Express Shipping as part of the Rush Processing fee. All of our orders are shipped with insurance.

Our standard shipping method for International customers is FedEx or UPS. All International Rush Orders will also need to pay for additional International Shipping.

We charge a flat fee for shipping & handling for the first item and NO additional charges for combined items. For International orders, your parcel may take 6-15 business days to arrive. In some cases, it may take longer due to delays in customs. Customer is responsible for all taxes & duties.

Payment Options Accepted:

All Major Credit Cards

Amazon Pay

PayPal and PayPal Credit

Affirm (https://www.affirm.com/)

Discounts and Promotions

We will honor any discount within 7 days of purchasing your ring, so if we start a sale a few days after you buy, just email us, and we can credit you back the discount amount.

There are no discounts on exchanges.